At our BeBook website there are 4 ways we can help you with your questions.
1. FAQ
2. Support Forum
3. Firmware/Software updates
4. Only if none of the above works: Email support desk
1. FAQ
Here you can find answers related to the use of your BEBOOK ereader.
Where do i find the manual to my BeBook?
Can i upgrade my BeBook Neo?
The latest upgrade software can be found here
Can I replace the battery myself
Yes you can replace the battery from the outside. click here for more information
I have a BeBook Mini and can't connect it to the PC
if you have a new BeBook Mini and you can't load any books, please press the reset button, upon connecting the BeBook to the PC the BeBook should ask "press enter to connect to PC" after pressing enter, the PC should have a new drive and the BeBook should only show a "connected to PC picture" on the screen. If reset does not help, try an alternative USB cable.
I like paper books. Why should I use the BEBOOK
Touching, feeling and looking at the paper of a book are true physical pleasures. The BEBOOK does not try to replace it, but brings new features to the reading experience: immediate access to hundred thousands of documents, adaptation of the reading environment (size, font type) for optimal comfort and a huge storing capacity which allows you to carry your whole library with you.
I am a novice in computers. Is it a problem?
Not at all. The BEBOOK is designed for you. With few buttons and a USB cable you control everything.
I travel a lot. What will I do with my BEBOOK?
How many books and magazines can you put in your travel bag? How many books did you renounce to take with you because of the weight? Once arrived to destination, what do you do when you reach the last page of your last book?
If you have your BEBOOK with you, you will be able to carry with you all the books you want or to download them instantaneously.
Can I read in the dark with the BEBOOK?
No. The BEBOOK screen is not backlit. Just like a sheet of paper the BEBOOK E Ink® screen uses normal light to enlighten the reading surface. Your BEBOOK is thus readable in full sunlight which is not the case for almost all standard LCD displays. (however please check our reading lights, which should help you reading in the dark)
What is the best format to read and buy books?
Without any doubt is EPUB the best format for buying and reading books.
Can I read Mobipocket files on the BeBook?
Yes you can read mobipocket files, but mobipocket files which are DRM protected can't be read on the BeBook. If you have DRM protected Mobipocket books, please ask the store where you have purchased the books, to issue the books in EPUB format.
How to install a new font on the BEBOOK?
Connect your BEBOOK to your computer via the USB cable. Copy your TrueType font file in the "Font" folder of the BEBOOK internal memory. You will then be able to choose it in the "Font Family" submenu.
Which music formats are supported on the BEBOOK?
MP3 is supported with no DRM on BeBook Neo, One and Mini.
Why don't you supply a charger by default with the BeBook?
At bebook we are very serious about the environment, we don't show this in our name, but we show this in our actions, we choose to work in a paper less office and try do everything possible to minimize damage on our environment. the 220V and 12V chargers are not required by default use. With the supplied USB cable, the BeBook will recharge in 4 hours when connected to your PC or Laptop.
However we do carry the 220V charger for a small group of people who might not be able to connect the BeBook to a PC, because they are travelling or for other reasons, just have a look at the accessories sections.
Can additional software or programs be installed on the BEBOOK?
No, additional software or programs cannot be installed on the BEBOOK.
What happens when the batteries are completely discharged?
Nothing. Your data have been kept in persistent internal storage memory or SD card. You just can't use your BEBOOK anymore until you put your BEBOOK on charge.
Can I synchronize my BEBOOK with my computer as I do with my PDA?
No, the BEBOOK is not a PDA, no calendar, contact or task information can be synchronized with your BEBOOK.
Is there a touchscreen or a stylus on the BEBOOK?
At this moment there is a Wacom touchscreen and no stylus on the BeBook Neo. You control the BeBook One and Mini with its buttons.
How many books can I store in my BEBOOK?
You can store your books either in the internal memory of the BEBOOK or in an extra optional memory card.
The internal storage capacity is made of 512MB (Mega Bytes) of persistent memory. It represents 2.500 standard books in HTML or Text format.
You can increase your storage capacity by using an optional memory card and get an extra storage space up to 4 GB (4 Giga Bytes = 4096 Mega Bytes). It represents 20.000 standard books in HTML or Text format.
Can I use the BEBOOK USB connector to plug other devices (camera, printer, keyboard, mouse...)?
No. At this moment you cannot connect it to a printer, mouse or camera. You can only transfer files using it's usb cable, connected to your computer or your optional SD memory card.
Can I read on the BEBOOK anywhere?
Yes you can! The BEBOOK's screen is viewable under a wide range of lighting conditions, including direct sunlight and possesses a paper-like high contrast appearance. Like a sheet of paper, it can be viewed from nearly any angle, doesn't show any flicker effect and has a high resolution. When you read, you have no eyestrain and it definitely gives you the experience of reading from paper.
Can I listen to music with my BEBOOK?
Yes. The BEBOOK One, Neo and Mini offers an MP3 player (see "Which music formats are supported on the BEBOOK?"). You can even listen to your favorite music as you read an eBook.
Can I browse the Internet with my BEBOOK?
Only on the BeBook Neo by using the Wifi connections
Can I read professional documents?
Yes you can, you can read any document you normally use on your computer. BEBOOK supports all .doc, .rtf, .txt, .htm, . pdf files. Also see BEBOOK specifications.
(please note we don't support the Mobipocket DRM format)
Can I read documents in other languages (Chinese, Greek, Russian...)?
Most of the time, yes. For languages with a limited set of character as Cyrillic or Greek, the files can be read in all formats. The BEBOOK contains default fonts which can decode all these files. Please note that for text files, you will have to set a local information which specifies which is the language of the document.
For documents with an extended set of characters like Chinese, you will need to install your own font on the BEBOOK to decode your documents (except for PDF files which embed most of the times the required font). Please check "How to install a new font on the BEBOOK?"
Can I connect the BEBOOK with my computer?
Yes. You just have to plug the BEBOOK USB cable to your computer (PC, Mac, etc.). The BEBOOK is seen as an external hard drive. You can thus transfer easily your files.
Can I read several books at the same time?
Yes. Several books in different formats can be read at the same time, and you can switch from one to another very easily.
Can the BEBOOK be used by visually impaired persons?
Yes. Thanks to its abilities to increase the font size or to change the font family, visually impaired persons can comfortably read again.
How much does an eBook file cost?
There are many free eBook files available on the internet; most of the time these eBooks are classical titles, or free documents or gifts. The BEBOOK can read most of these files (see format support specification).
There are also books for sale in different digital formats generally protected by a Digital Right Management system. The BEBOOK supports the most spread eBook format like MobipocketTM and Epub. These eBook files can be bought from several online eBook shops and their prices are generally 20% to 30% lower than the paper version.
Is the BEBOOK already available?
Yes! You can buy the BeBook from this website. The BeBook is also available in several Australian shops. Have a look at our stockist page.
2. Support forum
Brows our forum, read comments from BeBook users, leave a comment or ask technical questions. Browse the forum via Forum
3. Latest downloads for BeBook
Advanced users may decide to upgrade their BeBook to benefit from the latest software updates.
4. Email support desk.
For any questions you could not find an answer in the FAQ section or support forum, you can contact our support desk at Support. Please note email support is only available if the forum has not been able to help you. We will answer your question within 2 business days.
